Customer Testimonials Update

taken from our customer surveys

 

“Thank you to our valued customers who are kind enough to take the time to write and thank our Pharmacy team for their hard work to providing a quality compounding medication and exceptional customer service.Your satisfaction is our top priority at Key Compounding Pharmacy and we will strive to exceed the expectations of our customers. It is greatly appreciated!”

“Working with Key Compounding Pharmacy has in the past and still does, far surpass working with the local “regular pharmacy” who somehow seem to believe that all generics are created equal - that “inactive” listed ingredients and binders, etc and dyes can cause no reactions or problems. It is unbelievable that some pharmacies today can dictate what a doctor can prescribe and how much, how strong, without even talking to me the patient, the customer, who is now more at their and the insurance companies mercies than ever before. I was married to a pharmacist for 32 yrs who must be turning over in his resting place with what is and has happened to a profession he loved. because of his superiority in practicing his profession- like Key Pharmacy- I never realized until his death how difficult it would become to be a “regular” customer. Thanks again for your continued good works.”

Each time I call Key Pharmacy, their people are kind, caring, knowledgeable, and very helpful. They were snowed in and the last lady I spoke with called to tell me they were snowed in, therefore, shipment was delayed a couple of days. She wanted to be certain that was ok with me. And she apologized profusely. I was so impressed that she called to be sure I was ok with a later shipment. I love these people..”

“I have CRPS/RSD which is rated by the McGill Pain Index as the most painful form of Chronic pain that exists today. It is a progressive disease that attacks the Autonomic and Sympathetic Nervous System. The pain is constant & extremely intense. I am fortunate that Key Compounding treats me like a person with a Chronic Pain Disease and not a drug seeker. Marina Pereshitii is an outstanding, caring employee whom I’ve dealt with many times. She deserves a raise because she always makes me feel like I matter. So many pharmacies are very rude to patients with Chronic Pain diseases. Thank you Key Compounding for your excellent service.”

“The original medication my dr prescribed was $188 a month and there was little benefit. The dose was doubled at $376 a month with little benefit. I was then given a prescription to Key Pharmacy and it was $30/mo and had significant benefit. I have now been on it for 10 yrs. Think of the benefits and savings ($36,000).”

“I have been ordering from Key compounding pharmacy for about 10 years, and have never had a problem with ordering or with any medication received from Key Pharmacy. Key Pharmacy employees are very knowledgeable.”

“WE OWN A SPECIAL NEEDS DOG, WHO IS BLIND AND HAS HYDROCEPHALUS. HE REQUIRES MEDICATION IN ORDER TO REDUCE PRODUCTION OF CEREBRAL-SPINAL FLUID WHICH ASSISTS IN RE MEDIATING CLINICAL SIGNS AND HAVING A HIGHER QUALITY OF LIFE. BECAUSE OF THE ADMINISTRATION OF THE COMPOUNDED FORM OF THE MEDICATION, OUR DOG HAS BEEN ABLE TO EXPERIENCE COMFORT, INCLUSION AND SOCIAL CONNECTION WITH HIS FAMILY AND THEIR FRIENDS. THIS IS TESTIMONY AS TO THE IMPACT OF COMPOUNDED MEDICATIONS SINCE HE HAS BEEN 3 MONTHS OLD.”

“I AM A PATIENT WHO RELIES ON COMPOUNDED MEDICATION. WHAT IS CREATED IN COMPOUNDING ALLOWS MY DOCTOR TO ALTER MY MEDICATION TO MY SPECIFIC NEEDS. PLEASE CONTINUE TO ADVOCATE FOR ME AND OTHERS LIKE ME. THANK YOU!”

“A special thanks to Marina Pereshitii. I believe she went above and beyond to ensure that my medication order was filled. When I learned that my doctor’s support team had not responded to requests from Key Compounding for approval of my prescription renewal, I called and talked to Marina. I called the UW medical phones and was given misinformation and I left a message with Marina. She made some phone calls and got it straightened out and called me to let me know that my doctor was now aware of the re-order.”

“YOUR BHRT COMPOUNDED HORMONES (ESP. ESTRIOL, PROGESTERONE AND TESTOSTERONE) AS PRESCRIBED BY DR. RUSSEL HAVE RESOLVED SEVERAL OF MY POSTMENOPAUSAL HEALTH ISSUES. THANK YOU. THANK YOU TOO FOR SHIPPING MY ORDERS ON MON OR TUES WITH 2 DAY DELIVERY SO AS TO AVOID TEMPERATURE EXTREMES IN UPS/USPS WAREHOUSES OVER THE WEEKENDS. YOUR NEW EASY-TO-READ AND OPERATE VIALS ARE ALSO MUCH APPRECIATED AS ARE YOUR OPAQUE, WATERPROOF PLASTIC ENVELOPES. IF ONLY FDA OPERATED WITH YOUR EXPERTISE AND INTEGRITY.”

“Phone communication prompt and given all necessary information. Order filled promptly and Fedx’ed with tracking notifications. Last pharmacy I used often had breakdown of prescription order from Dr., didn’t fill orders consistently and didn’t always have someone available to answer questions. I am also impressed that the order comes with a claim form with prescription info filled in. Five stars!!!!”

  • Very good service
  • Great pharmacy, great service!
  • Staff was friendly and nice.
  • Key has always been Courteous and helpful, taking as much time as needed to explain medications and usage. Always timely in dispensing and telling me when it would be sent.
  • The original medication my dr prescribed was $188 a month and there was little benefit. The dose was doubled at $376 a month with little benefit. I was then given a prescription to Key Pharmacy and it was $30/mo and had significant benefit. I have now been on it for 10 yrs. Think of the benefits and savings ($36,000)
  • I have CRPS/RSD which is rated by the McGill Pain Index as the most painful form of Chronic pain that exists today. It is a progressive disease that attacks the Autonomic and Sympathetic Nervous System. The pain is constant & extremely intense. I am fortunate that Key Compounding treats me like a person with a Chronic Pain Disease and not a drug seeker. Marina Pereshitii is an outstanding, caring employee whom I’ve dealt with many times. She deserves a raise because she always makes me feel like I matter. So many pharmacies are very rude to patients with Chronic Pain diseases. Thank you Key Compounding for your excellent service.
  • The representative was courteous and very helpful. She took care of my needs in a timely fashion.
  • They’re always very helpful
  • I appreciate your reorder process where I can leave a message and you provide an email when the order is filled.
  • I have worked with several compounding pharmacies and although you are more expensive your service is better.
  • VERY PROFESSIONAL STAFF- ANSWERED ALL MY QUESTIONS -EXPLAINED THE PROCESS COMPLETELY
  • THE PEOPLE I DEALT WITH WERE PROFESSIONAL AND HELPFUL. FOLLOW THROUGH WAS EXCELLENT.
  • I appreciate the kind and outgoing support for a very concerned customer…The staff is wonderful and I appreciate your professionalism and concern
  • Key has been a consistent supplier for my pharmaceutical needs for decades.
  • Your staff is wonderful. When I call for refills, somebody always calls to tell me they are checking with my doctor. My prescription is always shipped in a timely manner. There has never been a problem.
  • Thank you for your excellent service.
  • I have been ordering from Key compounding pharmacy for about 10 years, and have never had a problem with ordering or with any medication received from Key Pharmacy. Key Pharmacy employees are very knowledgeable.
  • Key pharmacy personnels are always friendly, efficient, and professional.
  • + Excellent, helpful, courteous service always! Thank you.
  • VERY EFFICIENT VERY KNOWLEDGEABLE
  • PERFECT SERVICE IN EVERY WAY
  • I APPRECIATE THE DETAILED RESPONSES IE; ORDER CONFIRMATION, SHIPPING ETC.
  • THE PHARMACISTS AND RECEPTION STAFF ARE ALWAYS FRIENDLY AND VERY HELPFUL.
  • I HAVE BEEN USING KEY COMPOUNDING FOR SEVERAL YEARS AND CONSISTENTLY RECEIVE EXCELLENT CUSTOMER SERVICE. THANK YOU!
  • RECEPTION AND MATT ARE GREAT!
  • Key Compounding is always prompt with their service and will call to personally discuss anything that is necessary. I appreciate their service and quality of compounding the prescriptions I need.
  • HAVE ALWAYS RECEIVED TOP NOTCH SERVICE!
  • They are thoughtful about how to leave messages. Excellent customer service.
  • Excellent customer service
  • Always kind, courteous and fast. Thank you.
  • GOOD JOB- MANY YEARS OF FAITHFUL SERVICE. THANK YOU AND MERRY CHRISTMAS!
  • ALWAYS SO EASY TO PLACE MY REFILLS AND THEY COME WITHIN A FEW DAYS. THANK YOU!
  • ESPECIALLY LOVE LOVE RACHAEL!!!!
  • Great staff.
  • Working with Key Compounding Pharmacy has in the past and still does, far surpass working with the local “regular pharmacy” who somehow seem to believe that all generics are created equal - that “inactive” listed ingredients and binders, etc and dyes can cause no reactions or problems. It is unbelievable that some pharmacies today can dictate what a doctor can prescribe and how much, how strong, without even talking to me the patient, the customer, who is now more at their and the insurance companies mercies than ever before. I was married to a pharmacist for 32 yrs who must be turning over in his resting place with what is and has happened to a profession he loved. because of his superiority in practicing his profession- like Key Pharmacy- I never realized until his death how difficult it would become to be a “regular” customer. Thanks again for your continued good works.
  • Very pleased with Key Compounding exceeds my expectations in every way.
  • Service is always friendly, fast and efficient. I’ve been using Key Pharmacy for years and have never had a single problem.
  • Great experience, fast and nice customer service, quality product I trust.
  • Key Compounding Pharmacy has been very helpful for me while working with my ND doctor.
  • I feel so much better since getting my compounded prescriptions
  • The medicine Key Compounding makes for me is difficult to obtain locally. It is the only thing that gives me a quality of life. I now have more good days than bad days. Thank you for that.
  • I AM A PATIENT WHO RELIES ON COMPOUNDED MEDICATION. WHAT IS CREATED IN COMPOUNDING ALLOWS MY DOCTOR TO ALTER MY MEDICATION TO MY SPECIFIC NEEDS. PLEASE CONTINUE TO ADVOCATE FOR ME AND OTHERS LIKE ME. THANK YOU!
  • Very nice & patient customer service. Thank you
  • This pharmacy provides excellent service, great communication. For years they have provided me with a medication that would cost me hundreds of dollars more if purchased from a drug manufacturer. I appreciate Key Pharmacy so much!
  • I have been a customer of Key for over 20 yrs even before Mrs. Park. I love your efficiency.
  • Prompt, courteous, knowledgeable and expensive. But I am thankful
  • I could not function without my medication as I’m very ill. My medication has helped me a lot & I no longer have blood in my stools & my inflammation is done so my pain is lower. Without this medication, I would be bedridden most days in the winter.
  • Thank you!
  • Very valued service. Compounding is a necessity when food allergies/reactions happen with fillers/dyes.
  • Great job
  • This is my first experience with Key and so far its been an extremely good one. Your customer service reps, Mundana and Sierra are very professional and kind people. I appreciate their efforts in helping me by explaining your process thoroughly and with patience. Thank you! It’s been an enjoyable experience. Cheers!
  • MY LONGTIME TRUSTED MEDICAL DOCTOR HAS USED KEY COMPOUNDING FOR MANY YEARS. I GET EXCELLENT RESULTS WITH THE SPECIALTY MEDICINE I RECEIVE FROM THEM.
  • YOU ARE GREAT!
  • EVERYTHING IS GOOD!
  • I ALWAYS REFER MY FAMILY AND FRIENDS!
  • “I really do appreciate the effort Rachael made to expedite my shipment to overnight delivery so that I would not be out of T3 … thanks so much!!”
  • “THANK YOU!”
  • “WE OWN A SPECIAL NEEDS DOG, WHO IS BLIND AND HAS HYDROCEPHALUS. HE REQUIRES MEDICATION IN ORDER TO REDUCE PRODUCTION OF CEREBRAL-SPINAL FLUID WHICH ASSISTS IN RE MEDIATING CLINICAL SIGNS AND HAVING A HIGHER QUALITY OF LIFE. BECAUSE OF THE ADMINISTRATION OF THE COMPOUNDED FORM OF THE MEDICATION, OUR DOG HAS BEEN ABLE TO EXPERIENCE COMFORT, INCLUSION AND SOCIAL CONNECTION WITH HIS FAMILY AND THEIR FRIENDS. THIS IS TESTIMONY AS TO THE IMPACT OF COMPOUNDED MEDICATIONS SINCE HE HAS BEEN 3 MONTHS OLD.”
  • “Excellent service!”
  • “Very professional & timely service. Very much appreciate access to personalized compound medicine. Thank you for all that you do.”
  • “Thank you for great service otherwise, very professional.”
  • “Always make it so easy for me! Love em”
  • “Key Pharmacy fulfills a great need in the community by offering an alternative to typical prescription drugs. I would like to have that option as long as I am here. Thank you.”
  • “My interactions with your staff has consistently been prompt, professional and highly effective. Thank you for the great service!”
  • “I have had excellent service for many years.”
  • “SO GLAD TO HAVE A COMPOUNDING PHARMACY!”
  • “You (Key Compounding) are probably the most competent vendor /medical representative I’ve ever dealt with. Thank you!”
  • “They are fast, professional, courteous. I’ve always had very good service from Key Pharmacy. Keep up the great work!!!”
  • “I talked to Matt, one of your pharmacists, twice this past week. He gave me names of specific doctors in the area who prescribe SR T3. Then he talked to my ND and suggested various ways to improve my T4 levels when I do not tolerate levothyroxine and I no longer have a thyroid gland.”
  • “Key Pharmacy has taken great care of my prescription needs for over 5 years. All of my prescriptions have been of excellent quality. Key employees are very courteous and knowledgeable, and have always given excellent responses to my questions.”
  • “All customer service representatives are always kind and courteous, as well as right on as to when my package will be delivered! Thank you for caring so much! Key Rx rocks!. P.S. I have been a customer for over a decade.”
  • “Everyone was very professional, clear and concise in their explanations & most friendly.”
  • “Excellent service. I greatly appreciate Key Pharmacy. Alice D. Also on p3x.org I wrote in my personal story of life-saving medications I have received from Key Pharmacy for years.”
  • “VERY PROMPT SERVICE AND HELPFUL REPRESENTATIVES.”
  • “Very good”
  • “I have been a customer of Key pharmacy for about 10 years. The service has always been exceptional. The pharmacy techs that speak with me on the phone are always very helpful & get my order processed quickly. I live in Ok so my prescriptions are sent to me UPS. I always receive them in a timely manner.”
  • “I have always had a very positive experience with Key Pharmacy. I am always greeted with respect and care for my needs. I also appreciate the willingness to help and educate as well. My compounded scripts are shipped to me and the Pharmacy goes out of their way always to make sure I get my order a.s.a.p;) Thank you all !!;)”
  • “I really appreciate the quick mail service after my order is placed. Thank you.”
  • “The staff is very polite and helpful!”
  • “A special thanks to Marina Pereshitii. I believe she went above and beyond to ensure that my medication order was filled. When I learned that my doctor’s support team had not responded to requests from Key Compounding for approval of my prescription renewal, I called and talked to Marina. I called the UW medical phones and was given misinformation and I left a message with Marina. She made some phone calls and got it straightened out and called me to let me know that my doctor was now aware of the re-order.”
  • “I always receive great customer service when I call for refills and changes. Thank you for making the process easy and the conversation friendly.”
  • “I appreciate the vital service you provide and the professionalism of the practice. Thank you. Rena, RPh”
  • “Thank you for pointing me to the online ordering! Made everything so simple!”
  • “YOUR CUSTOMER SERVICE IS EXCELLENT!”
  • “THANK YOU. ALWAYS BEEN A PLEASURE!”
  • “ALWAYS A GREAT EXPERIENCE”
  • “THANK YOU FOR WHAT YOU DO!”
  • “ALL GOOD! FRIENDLY & FAST-THANK YOU.”
  • “VERY GRATEFUL FOR COMPOUNDING PHARMACIES & THE SUPPORT THEY PROVIDE. UNEQUALLED IN MANY WAYS. THEY’VE CHANGED MY LIFE! MUCH TO THE BETTER. I’VE USED KEY PHARMACY 35-40+YRS.”
  • “I TRULY DEPEND ON THE COMPOUNDED MEDICATIONS FROM KEY COMPOUNDING PHARMACY TO SUPPORT MY HEALTH AND WELL-BEING. PEOPLE MUST HAVE THIS ALTERNATIVE TO TURN TO. LEGISLATORS MUST WAKE UP TO THIS NEED!!!”
  • “YOUR BHRT COMPOUNDED HORMONES (ESP. ESTRIOL, PROGESTERONE AND TESTOSTERONE) AS PRESCRIBED BY DR. RUSSEL HAVE RESOLVED SEVERAL OF MY POSTMENOPAUSAL HEALTH ISSUES. THANK YOU. THANK YOU TOO FOR SHIPPING MY ORDERS ON MON OR TUES WITH 2 DAY DELIVERY SO AS TO AVOID TEMPERATURE EXTREMES IN UPS/USPS WAREHOUSES OVER THE WEEKENDS. YOUR NEW EASY-TO-READ AND OPERATE VIALS ARE ALSO MUCH APPRECIATED AS ARE YOUR OPAQUE, WATERPROOF PLASTIC ENVELOPES. IF ONLY FDA OPERATED WITH YOUR EXPERTISE AND INTEGRITY.”
  • “THANK YOU FOR PROVIDING THE COMPOUNDING SERVICE- IT IS CRITICAL FOR MY KIDS WITH EXTENSIVE ALLERGIES, INCLUDING MANY ADDITIVES ADDED TO TYPICAL MEDICINES AT THE PHARMACY.”
  • “I was desperate to get a prescription filled for my rescue bunny who had just been spayed. They were willing to do my prescription that day and I am so grateful. Thank you! Thank you!’
  • “As always, everyone goes above and beyond to make sure my needs are taken care of! I never feel like a “rule” will stand in the way of me getting the medicine I need. Everyone works very hard FOR me to make sure I have my medicine as timely as they are able. I love working with everyone there 🙂 thank you thank you to all !!!!”
  • “No problems with Key Compounding. I’m very pleased with the service I’ve received.”
  • “I have never had any complaints with your customer service. If there is a question about a prescription and the customer service employee cannot answer to my satisfaction, she/he always will let me speak to a pharmacist for clarification.”
  • “The quality of your prescriptions is higher than my local compounding pharmacy and I would like to be able to fill prescriptions from my other doctors with you as well.”
  • “I find that your team is always pleasant and extremely helpful and responsive. Thank you very much!”
  • “Excellent customer service, keep up the good work.”
  • “Thank you for such kind and prompt service. Don’t raise your prices any higher though.”
  • “You are so quick to respond. If you have to check with my naturopath, you let me know. You let me know how much will be charged to my account & it’s always a quick turnaround to get my medications. You guys are great!!!!!”
  • “Customer service has been very good.”
  • “Good people.”
  • “Always grateful for you all. A major part of why I am still alive; always going above and beyond to find and get for me what I need… Thank you.”
  • “I’ve been a customer for about eight years and have always appreciated the exceptional service!”
  • “I love that I can get compound RX and it’s close to me!! Great service also!!”
  • “Everyone was so nice Front desk girl was amazing explained everything and try to get my medicine earlier. The lady that handled my medicine was so nice she explained to me everything with a smile on her face.”
  • “Every time I email or call someone helps me immediately. I appreciate the personal care and service you provide! Thank you very much!”
  • “Great customer service, as usual!”
  • “I appreciate the customer service and timeliness of processing my orders.”
  • “Mundana was very patient while I ordered my medicine on the phone. Great service. Thank you!”
  • “Very efficient and courteous customer service during phone inquiries. The pharmacist was knowledgeable and reassuring.”
  • “I haven’t received my medication yet but overall a very good experience thank you.”
  • “I am so glad to finally be able to use online refill ordering.”
  • “Pharmacist Leo was great! His suggestion to switch to syringes for my DHEA bio-identical hormone remedied the problems I was experiencing with the clicker.”
  • “Good Job”
  • “As both a customer and health care professional, I deeply appreciate the essential need for compounding pharmacies, of which Key Compounding Pharmacy is an exemplary example of high professionalism and quality customer service. . . “
  • “Keep up the good work!”
  • “You all are always so helpful; thanks for being a great pharmacy to work with!”
  • “The quality of service has always been excellent. I’m happy to be a customer!”
  • “The service from your company is always the best. Everyone has been very nice and extremely helpful. Thank you.”
  • “Very nice, professional and efficient.”
  • “Everyone was very helpful and knowledgeable.”
  • “Thank you for getting things shipped to me so quickly!”
  • “Very good.”
  • “It is always a pleasure to talk to anyone at Key Pharmacy. Over the years I have called many times with questions and have always been treated promptly and knowledgeably by clerks and pharmacists. “
  • “All contact with your staff has been pleasant and helpful!”
  • “EXCELLENT service from your order fillers and mailers even from so far away as Austin, Texas. Thank you.”
  • “Your lab is great! So glad you moved to Federal Way a few years back.”
  • “My current order was picked up by FEDEX 1 business day earlier than I was told it would be. I appreciate the expeditious service as I am dire need of the cortisol.”
  • “Excellent”
  • “Very professional and well-organized company. We always get all our orders from you on time.”
  • “It is all satisfactory.
  • “The girl who answers the phone is the best! I think I’ve gotten the same one every time I’ve called. I’m not certain though. In any event, your employees have been helpful and friendly. Also, I’ve been getting my orders one day sooner than quoted. I guess they believe in under-promise and over-deliver!.”
  • “I have had excellence service from your Pharmacy for over a decade. Your customer service is Outstanding and has always been treated with respect and kindness. Thank you very much for your excellent service.”
  • “I have been a Key customer for 10 years. I am always happy with your fast and friendly service!”
  • “Your company is excellent.”
  • “I love doing business with Key Pharmacy. Everyone there is super helpful and friendly and my orders always arrive quickly since they switched from UPS to FedEx.”

 

“I have been a client over 25 years. This is a well-run organized operation. I have recommended in the past and will be glad to do so in the future”

“BTW I really do appreciate that you are offering this compounding service and I’m sure it can get really complex at times. Thanks”

“You guys do a good job”

“I always call-in my prescription refills and every time have been connected with a person who treats me with patience and takes all the time necessary to explain things and get the order correct. I thank you for your excellent customer service.”

“Phone communication prompt and given all necessary information. Order filled promptly and Fedx’ed with tracking notifications. Last pharmacy I used often had breakdown of prescription order from Dr., didn’t fill orders consistently and didn’t always have someone available to answer questions. I am also impressed that the order comes with a claim form with prescription info filled in. Five stars!!!!”

“Everyone at Key is always helpful and accommodating! Thank you!”

“The representative I spoke with on the phone was very knowledgeable and kind. Spoke to the pharmacist next and he provided excellent information on the potential side effects of the medication. Thank you Key Compounding! In addition, my prescriptions arrived a day ahead of expectations.”

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