At Key Compounding Pharmacy, we strive to practice our principles and values in everything we do
The Puget Sound Drug Corporation started Key Compounding Pharmacy as a Rexall franchise in 1963. As a neighborhood pharmacy in that era, it catered mostly to young families. As the residents in the community aged, home medical equipment and home health care products became essential departments.
We can define an organization’s culture as “The commonly-held set of values and principles that shows up in the everyday behavior of its people.”
With this in mind I would like us to reflect on Teamwork this week.
Teamwork is defined as “We collectively work to achieve common goals using effective and open communication while demonstrating respect and support for everyone.”
Key Compounding Pharmacy’s example of Teamwork is to take the initiative when we are swamped by stepping in to help someone else, providing assistance when it is needed to help meet our customer’s needs – without being asked.
I know every day we run into an opportunity to practice our values via action. We also might feel that some of our team members may not display our values via action. The key to success in building our culture together is to communicate effectively with a positive attitude to encourage each other.
I hope you don’t assume the other person doesn’t want to practice our values. Perhaps they didn’t understand you needed help. Something so obvious to you may not be so obvious to others. If this is the case, then we should ask for help in a positive way rather than assuming. Just like learning how to play football on a team takes practice every day consistently, building our culture together will require consistent practice.
Purpose can be defined as “We believe in and are dedicated to providing compassionate customer service and high quality customized compounds and nutrients to enhance the lives of those we serve.” KCP’s example of Purpose is “Listening to the customer’s unique medical needs and going above and beyond to get them exactly what they need – even when it isn’t easy or convenient.” Having purpose will help us to make decisions aligned with the vision naturally and consistently rather than wondering about whether or not we are making right decisions each time. It will also give us a sense of direction about where we are headed and help put things in perspective. Purpose comes from the vision, mission, and values. From one-on-one meetings with our team, I learned many of our team members are motivated by learning what we compound and how they can help our customers. Knowledge empowers them to better serve our customers to enhance their quality of life. As our company’s mission is to empower our patients and prescribers to make informed and alternative choices for improved health and wellness via personalized medicine, I found our team’s individual purpose is well aligned with our company’s mission. Research shows the employees of today want a sense of purpose in their work, which is what I am finding from my one-on-one meetings with you as well. The desire to have a positive impact on society ranks higher than pay scale in choosing a job. So, as a CEO of a company it is critical for me to have team members that share the same personal values and mission as our company for the success of both parties. That is why I welcome conversations of purpose in the company, value personal purpose as a motivator, and understand that each individual brings a unique purpose to the team. I believe as we make the shift that the experience will create higher productivity, lower turn-over, and greater access to the full creativity that our team has to offer. I hope our company’s strong and embodied values and mission can serve as a role model for our team as you evolve and shape your life’s values and mission. I can envision our company building a healthy community where we can sustain the prosperity and I am committed to the company’s values, mission and vision because doing so helps me fulfill my own purpose in life.
Integrity can be defined as “We behave and communicate with honesty and moral principle at all times.”
Key Compounding Pharmacy example of “Integrity”: taking ownership and learning from our successes and failures.
Here is a quote from our favorite book, 7 Habits for Highly Effective People, page 195.
“Integrity is conforming reality to our words- in other words, keeping promises and fulfilling expectations. This requires an integrated character, a oneness, primarily with self but also with life.”
While you are practicing Integrity every day you realize that you need others to be on board on this journey as we are all connected. Without their agreement and intention, you will feel powerless. That is why we build a team together (Oneness).
As we have to start from somewhere, we will start small from ourselves (Inside Out Approach), then expand the circle of influence, just like hurricane, tornados, and IT revolution (our beloved I phones that empower us daily!).
It all starts from that first step or whirl that keeps going without losing the momentum.
We already started our journey together, whether you realize or not. (BTW, thank you for joining). I know you have a strong will. This journey requires an iron will from team members. I will heavily rely on all of you as I have done already.
Positive Attitude can be defined as “Consistently creating a harmonious and productive environment by working together, treating everyone with dignity and showing appreciation for everyone’s contribution.”
Key Compounding Pharmacy’s example of Positive Attitude is “Regardless of circumstances (stress, deadlines, outside issues or workload) we act and talk with kindness and compassion for others.”
Being positive or enthusiastic is a choice that you make.
The circumstances or the people around you can’t make you positive. It is a choice that you make from your core. You don’t smile because you are happy, rather you smile therefore you are happy! You create your happiness. You are a creator! Your happiness is not created by the weather, your parents or coworkers.
Every day when you wake up, you decide whether you are going to be positive today or not, which will govern your productivity, effectiveness and success in the end.
Here is a few ways of cultivating positive attitude that I found by searching the virtual community.
- Take responsibility for your own life.
- Prepare for the day’s activities at a reasonable pace.
- Think about all the positive things you expect to accomplish during the day and always expect the best.
- Smile and laugh often – it’s powerful and relaxes the whole body. Go to comedy clubs, take “laughter yoga” classes and read comic books.
- Develop a habit of using only positive language.
- Surround yourself with positive people.
- Perform your work with passion and enthusiasm.
- Always give thanks, acknowledge a job well done and celebrate successes, even the small ones.
- Look for the good in every bad/challenging situation.
Right Wrongs can be defined as “Apologize quickly and sincerely. Make restitution where possible. Demonstrate personal humility. Don’t cover things up. Do the right thing.”
If we want to build trust with people around us, we need to quickly admit sincerely what we did wrong and move on.
When this principle is in the center of who we are every day, it will guide us throughout the changes of tough times.
Here is a quote from our favorite book, 7 Habits for Highly Effective People, page 197.
“It takes great deal of character strength to apologize quickly out of one’s heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.”
One reason that we can’t apologize quickly and sincerely from the heart is because we don’t have enough internal security. It makes us too vulnerable. We feel it makes us appear soft, incompetent and week, and we fear that others will take advantage of our weakness. When our security is based on the opinions of others, we worry about what others might think.
“It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of heart, the ill intention, the bad motives, and the prideful justifying cover-up of the first mistake.” (Page 199, 7 Habits)
Be Proactive can be defined as “Taking control and making things happen rather than just adjusting to a situation or waiting for something to happen.”
KCP’s example of Be Proactive is “Instead of reacting to or worrying about conditions over which we have little or no control, we focus our time and energy on things we can control.”
Proactive people focus their efforts on their Circle of Influence. They work on the things they can do something about: helping customers, being healthy, saving for the future, planning for children’s education, and solving problems at work. Reactive people focus their efforts in the Circle of Concern - things over which they have little or no control: other people’s moods, how others drive on the road, worrying about the national debt, terrorism and the weather.
Being proactive is the first step to being independent and interdependent. Without being proactive you can’t take the next steps of beginning with the end in mind, prioritizing, strategizing for win/win, understanding others before you are understood by others, and synergizing with others. As you are self-aware of the fact that your life doesn’t just “happen,” you will start to make conscientious choices. The choices, after all, are yours. You choose joy. You choose sadness. You choose compassion. You choose violence. You choose integrity. You choose untrustworthiness.
While I was searching cyber community for being proactive I found a great one that I like to share with you. It is a community built by Stephen Covey. https://www.stephencovey.com/community/
Think Win/Win can be defined as “Having a frame of mind and heart that constantly seeks mutual benefit in all human interactions.”
KCP’s example of Win/Win is “We balance between courage and consideration. To go for win-win, we not only have to be empathic, but we also have to be confident. We not only have to be considerate and sensitive, we also have to be courageous.”
We show our caring by asking good questions and by not assuming things (considerate). We show our attention by listening attentively with an open mind (considerate). At the same time we show our confidence by coming up with agreements or solutions mutually beneficial to both parties (courageous).
Win-Win means you have a heart for mutual benefit (intention and desire). You understand unwise selfishness will not last long because your Emotional Bank Account will be in negative value in relationships by only looking out for yourself (knowledge). You have agreements or solutions at the beginning of the relationship that are mutually beneficial and satisfying (skills). Intention, knowledge and skills are the three ingredients that you need to achieve a Win-Win relationship.
The 7 Habits of Highly Effective People book talks about three characteristics that a person or organization possesses to solve conflicts with a Win-Win attitude.
- Integrity: sticking with your true feelings, values, and commitments
- Maturity: expressing your ideas and feelings with courage and consideration for the ideas and feelings of others
- Abundance Mentality: believing there is plenty for everyone
Everything starts from a good intention and motivation (why). When you know you have a mutually beneficial intention you will be considerate as well as courageous to come up with a Win-Win agreement (balance and synergy).
Seek First to Understand, then to Be Understood
Seek first to understand, then to be understood can defined as “Having a frame of mind and heart that empathically listens to others first before seeking to be understood in all human interactions.”
KCP’s example of Seek first to understand, then to be understood is “We empathically listen first to others in any circumstances before we get our point across. We start with trust (ethos), empathy (pathos), and then utilize our logic (logos) in this order.”
Communication is the most important skill in life. It creates “contact” with another human being. Deeper communication will create a deeper level of contact with your loved ones: spouse, children, parents, friends, etc. The deeper contact will enrich your life because you are truly connected and understand another human being. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have we had that enables us to listen so you really, deeply understand another human being? Without empathic listening (understanding), we rush into evaluate, probe, advise, or interpret others. We want to get our point across (understood). Empathic listening means you listen with ears, eyes, and heart. You listen for feelings, for meaning, for behaviors. Instead of assuming another person’s thoughts, feelings, motives, you deal with the reality inside another person’s mind and heart. Without empathic listening there is no true sense of communication. You won’t be able to understand another human being.
Empathic listing also means you are ready to be “influenced” by others. You have the changeless inner core, the principle center, from which you can handle the more outward vulnerability with peace and strength. You are proactive enough to operate from the principle center and to know your priorities that are important but not urgent. At the end, your true understanding will give you the strength, relationship, and courage to seek to be understood. You don’t just complain. You come up with solutions!
Synergize can be defined as “Creating the fruit (teamwork) which is harvested when things work together harmoniously and naturally.”
KCP’s example of Synergize is “We celebrate differences and find new and better ways to achieve teamwork with open mindedness, rather than tolerating differences and compromising by working independently and thinking I am always right.”
The essence of Synergy comes from valuing the differences. By valuing the differences you create an alternative focal point from which creative energy comes alive. It is similar to creating synthesis from thesis and antithesis. Rather than fighting between thesis and antithesis, you can create synthesis by practicing empathic listening. Rather than colliding between right and wrong, you can create the third alternative, profoundness through living by principles.
Who can achieve the third alternative? Only those who practice proactivity and have an inner power from principle-centered living. A reactive mind can’t listen empathically. When you don’t have inner strength from principle-centered living, you can’t be open-minded. This means when you are not independent, you can’t achieve interdependency. Synergy is an interdependent victory. When you don’t plant a seed (independence, proactivity), you can’t expect to harvest the fruit (interdependence, teamwork), can you?
Key Compounding Pharmacy
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